Refund Policies

pawfectcat.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

  • USA: Eligible after 45 days from departure
  • Brazil: 110 days due to customs delays
  • Other Countries: 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

  • If tracking shows “delivered”, no refund or resend will be provided.
  • If not received, a non-delivery certificate is required from your local post office.

3. Damaged Products

  • Full refund or replacement for severely damaged items
  • Partial refund for minor damage (e.g., small scratches)
  • No refunds for packaging damage caused by international shipping
  • Claims for electronic products must be submitted within 30 days

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items
  • Partial refund or resend for missing non-critical parts
  • For size-related issues, a photo with measurements is required

5. Order Cancellations

  • Full refund if canceled before processing or shipping
  • No cancellations for customized or pre-order items once payment is completed

📩 How to Submit a Dispute

  • Provide clear photos or videos of damaged products
  • Include screenshots of complaints (with name, date, and content visible)
  • Return the product if requested by our team

⚠ Important Notes & Exceptions

1. Dispute Deadlines

All disputes must be filed within 7 days of delivery or the expected delivery date.

2. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

  • Natural disasters
  • Epidemics or pandemics
  • Customs delays
  • War or civil unrest

3. Shipping Method Restrictions

No disputes are accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations or high-risk areas.

5. Returns

  • All returns must be authorized in advance
  • Unauthorized returns will not be processed
  • Items must be returned within 30 days of receipt

6. Service-Based Products

Services (such as packaging or photography) are non-refundable once fulfilled.

7. Unacceptable Disputes

  • Change of mind
  • Product appearance expectations without defects
  • Delays caused by customs or natural events
  • Wrong item ordered or incorrect address provided

📌 Additional Information

  • Order Status: No disputes accepted once marked “closed”
  • Shipping Method Limits: No disputes for:
    • PostNL
    • Electric PostNL
    • CJPacket EUB
    • CJPacket Postal Route
    • CJPacket Railway Economy
  • Destination Limits: Disputes not accepted in high-risk regions
  • Returns Reminder: Only accepted at designated warehouses
  • Service Products Disclaimer: No refunds for low-quality service unless officially inspected

💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@pawfectcat.shop

We’re here to help make your shopping experience smooth and worry-free!